Desky Gift Card

You can select ‘authority to leave’ (ATL) in the checkout when placing an order. By doing so, our shipping carriers will leave the delivery at your unattended premises without requiring a signature to accept the delivery. DESKY, and its shipping carriers associated with the delivery of your parcel do not accept responsibility for any loss or damage that may result. In certain instances, it may not be possible for a shipping carrier to leave a parcel with ATL instructions. For example where an address is in a secure building or complex and proper access to the address is not possible or there has not been sufficient instructions on where to leave the delivery.

All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email help@desky.com.au directly within 2 business days of receiving your order. Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.

We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.

If your order is more than 2 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses. We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.

If your order is more than 2 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.

We ship all orders from our warehouse based in Brisbane, Qld. Orders for in-stock items placed before 2pm AEST each day are processed and shipped the same day, excluding weekends and public holidays. After 2pm, orders will be shipped on the next business day. Orders placed after 2pm on a Friday will only be shipped on Monday morning.

Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and SMS if you have provided your mobile number.