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We are so confident in the quality of our products being of the highest standards that we offer up to a 10 year warranty on our most popular range of sit stand desks. However, we understand that issues can arise with all products from time to time and we are here to help and make the warranty process as simple as possible.
For all warranty and product support issues please contact one of our customer service team members via the Contact page or by emailing help@desky.com.au directly.
This Limited Warranty is in addition to, and does not exclude, any other statutory rights and remedies that may be available to you under Australian Consumer Law. This warranty is only available to the original purchaser for products purchased directly through www.desky.com.au and is not transferrable.
DESKY’s Limited Warranty Policy warrants that:
During the warranty period we will repair or replace any parts necessary to correct defects in materials or workmanship. We will make an honest assessment of the issue and determine if it is covered under this warranty. Where a product is covered under this warranty, we will determine whether a repair, replacement part or replacement product is provided and will be responsible for the cost of any such repair, replacement part or replacement product.
DESKY’s warranty policy enables you to service a product to install replacement parts. Where a replacement part is provided under warranty and we determine this can be replaced by you, we will send this to you and provide relevant installation instructions. Certain products may be required to be sent back to us for repair or installation of replacement parts.
In the event that we cannot repair a warranty failure and a replacement product (same or comparable) is provided, you will be responsible for installation. Any repair or replacement under this warranty is limited to the defective part, material or product only.
The warranty period starts from the date of delivery to you. This warranty is only valid to the original purchaser of the product.
10 Year Warranty
5 Year Warranty
3 Year Warranty
DESKY’s Limited Warranty Policy does not apply or cover issues resulting from:
To make a claim under this warranty you will need to contact us within 7 days of noticing the defect and provide your order details/proof of purchase and a clear photo or video of the relevant defect or issue.
Claims can be submitted through our Contact page or by emailing help@desky.com.au directly. Clear documentation of the issue will assist our ability to quickly and correctly identify the cause of the issue and help resolve it for you as quickly as possible.
Once your warranty claim has been submitted we will assess the claim and determine if we need any further details. We may require faulty parts to be sent back to our warehouse for inspection/assessment and in this instance, we will cover the associated costs.
We will notify you as quickly as possible of the outcome under this warranty and organise any repair, replacement part or replacement product needed.
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email help@desky.com.au directly within 2 business days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
Should an issue occur with a product after its Warranty Period has expired we stock all replacements parts for purchase. Please contact us via the Contact page or email help@desky.com.au directly so we can help diagnose the issue and advise what replacement parts and repair are needed to remedy the issue.
Products purchased from the Desky Almost Perfect Range are not subject to the standard Desky Return Policy and Warranty Policy. Almost Perfect Range products are sold in ‘as-is’ condition. The product description lists the condition and/or product fault with accompanying indicative photos of the described issue or imperfection with the product. Buyers acknowledge and accept the product in the condition it is in when purchasing a product through the Almost Perfect Range program.
No return or refund requests are accepted for Almost Perfect Range products for the condition and/or fault described. No change of mind requests are accepted for Almost Perfect Range products. The listed product condition and/or fault is not covered by the Desky Warranty Policy.
Where an Almost Perfect Range product is sold with a new product, as is the case where an Almost Perfect Range desktop is paired with a new Desk Frame for example, the new product is covered by the usual Desky Warranty policy.
