Shipping Policy

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Shipping Estimates

Green 1 - 2 Business Day
Light Blue 1 - 3 Business Days
Blue 2 - 4 Business Days
Red 2 - 5 Business Days
Orange 4 - 6 Business Days
Grey 4 - 8 Business Days

Delivery Costs

Monitor Arms, Stools & Accessories $9.95 Flat Rate
2 Leg Sit Stand Desks, Ergonomic Chairs & Filing Cabinets $39.95 Flat Rate
3 Leg Sit Stand Desks $59.95 Flat Rate
Back-to-Back Workstations $69.90 Flat Rate

Same Day Shipping

Orders placed before 12 PM AEST ship the same business day. Orders placed after 12 PM AEST ship the next business day.

Delivery Costs

We offer a simple, flat-rate shipping structure based on the type of products in your order. Express delivery is available for certain metro locations, quoted at checkout.

Product Type Flat Rate
Monitor Arms, Stools & Accessories $9.95
2-Leg Desks, Ergonomic Chairs & Filing Cabinets $39.95
3-Leg Desks $59.95
Back-to-Back Workstation $69.90

* Please note: If multiple product types are ordered, the higher of the flat-rate shipping charges will apply. Multiple desks/chairs freight will be calculated during checkout.

Shipping Carriers

Our trusted delivery partners across Australia — your order ships with a single carrier. Tracking is provided for all orders.

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Split Delivery Of Orders

Orders containing multiple parcels always ship together from our warehouse but may arrive separately due to how carriers process packages of varying sizes. Split-delivery parcels usually arrive within a few days of the first delivery and can be tracked using the links in your shipping-notification email. Desktops are most commonly affected due to their size.

Large Freight Order

Larger or bulk orders may require LTL pallet shipping, where items are best packed on a pallet to be able to ship together. In some cases, this may require additional pallet freight charges. If this applies to your order, one of our team members will contact you via email to explain the process and any extra charge so you can choose LTL pallet freight or regular parcel freight.

LTL pallet freight may add an extra day of processing time to your order. Our freight carrier will call to schedule a delivery window to your address. Pallet freight will be delivered to the curb only for residential addresses or receiving dock for business addresses. Disposal of pallets is the customer's responsibility.

Shipping Policy Notes

  • We ship all orders from our warehouse based in Brisbane, QLD.
  • Tracking information is provided for all deliveries. Once your order has shipped, tracking details will be sent via email.
  • Delivery timeframes are estimates from the dispatch date, based on business days (excluding weekends and public holidays).
  • Rural or remote areas may take longer or incur extra freight costs — our team will confirm before shipping.
  • If your order is more than 3 business days late, please contact us via our Shipping Form.

Freight Protection

We take care to ensure your order arrives safely, but in rare cases where damage occurs, our Freight Protection option provides a priority replacement if your product arrives damaged. You can add Freight Protection during checkout.

What does Freight Protection include?

  • Priority customer service — your claim will be prioritised for fast resolution.
  • Advanced shipping — we’ll send your replacement before receiving the damaged goods back.

How to make a Freight Protection claim?

  • Provide photo and/or video evidence of the damaged product within 3 business days of delivery.
  • Freight Protection applies to the product itself, not packaging.

Shipping FAQs

Can I track the progress of my order?

All orders receive email tracking details once shipped. Tracking updates go live as soon as your order’s first scan with the carrier is processed.

Can I change my order or shipping address after placing it?

If you need to update your order or address, please contact us as soon as possible via our Shipping Form. We’ll do our best to accommodate before it’s shipped.

Do you ship to PO Boxes?

Shipping to PO Boxes is available only for small items like monitor arms and accessories via Australia Post. Larger items such as desks and chairs must ship to a residential or business address.

Will you deliver to my apartment or office?

While we can deliver to your home and/or work address, we cannot guarantee that our delivery partners will carry the items up any stairs or enter any elevators or drop the items inside your home. Our drivers are happy to deliver the items to the ground floor or your front door.

Can I provide specific delivery instructions?

We’re unable to accommodate custom delivery requests like scheduled times or specific drop-off spots unless you arrange your own freight collection.

What happens if my product is damaged or lost in transit?

Every product leaves our warehouse in perfect condition. If your order arrives damaged or is lost in transit, please let us know via our Shipping Form within 2 business days and we’ll sort it out for you.

I haven’t received my order, and it appears late.

We know delays can be frustrating — thank you for your patience. Check your tracking link for updates or attempted deliveries. If your order is more than 3 business days late, reach out via our Shipping Form and we’ll follow up immediately.