DESKY Shipping Policy
Orders are sent Australia wide through our selected delivery partners:
- Australia Post
- TNT/Fedex Express
- Couriers Please
We ship all orders from our warehouse based in Brisbane, Qld. Orders for in-stock items placed before 2pm AEST each day are processed and shipped the same day, excluding weekends and public holidays. After 2pm, orders will be shipped on the next business day. Orders placed after 2pm on a Friday will only be shipped on Monday morning.
Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and SMS if you have provided your mobile number.
We offer an easy flat rate shipping structure based on type of products you are ordering. Please note that if multiple product types are ordered the higher of the flat rate shipping charges will apply.
- 2 Leg Desks: $39.95
- 3 Leg Desks: $59.95
- Chairs: $49.95
- Large Accessories: $24.95
- Monitor Arms & Small Accessories: $9.95
Shipping Policy Notes:
*The above delivery time frames are estimates from our shipping providers only. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted and refer to business days not calendar days.
*We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control. If your order is more than 2 business days late based on the above time frames please contact us and provide your name, order number and date of order.
*Rural and remote areas may attract longer shipping times but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible.
Can I track the progress of my order?
Once your order has been dispatched from our warehouse you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
Do you ship to PO Boxes?
We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses. We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.
Can I provide authority to leave for my delivery?
You can select ‘authority to leave’ (ATL) in the checkout when placing an order. By doing so, our shipping carriers will leave the delivery at your unattended premises without requiring a signature to accept the delivery. DESKY, and its shipping carriers associated with the delivery of your parcel do not accept responsibility for any loss or damage that may result.
In certain instances, it may not be possible for a shipping carrier to leave a parcel with ATL instructions. For example where an address is in a secure building or complex and proper access to the address is not possible or there has not been sufficient instructions on where to leave the delivery.
What happens if my product is damaged in transit?
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email firstname.lastname@example.org directly within 2 business days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
I have not received my order, it appears to be late?
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 2 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.