DESKY Shipping Policy
Same Day Shipping
We ship all orders from our warehouse based in Brisbane, Qld. Orders for in-stock items ship the same day if ordered before 12pm AEST, excluding weekends and public holidays. Orders placed after 12pm AEST will be shipped on the next business day.
Tracking information is provided for all deliveries. Once your order has shipped tracking details will be sent via email and SMS if you have provided your mobile number.
Delivery Cost
We offer an easy, flat rate shipping structure based on the type of products in your order. Please note that if more than one product type is ordered, the higher of the flat rate shipping charges for those product types will apply.
Orders with multiple desks/chairs will incur additional charges calculated at checkout.
- Monitor Arms, Stools & Accessories: $9.95
- Filing Cabinets $39.95
- 2 Leg Desks & Ergonomic Chairs: $39.95
- 3 Leg Desks: $59.95
Rural Shipping & Charges: rural and remote areas may attract longer shipping times but we make every effort to choose the fastest delivery partner to your area to ensure we provide the fastest delivery times possible.
Remote, rural and some non metro areas may incur additional shipping fees. Where this is the case one of our team members will contact you to discuss the extra cost or offer to cancel the order.
Pallet Freight Charges: larger orders may require delivery via pallet shipping to ship safely and may incur extra charges. Where this is the case one of our team members will contact you prior to dispatch of your order. For full details see our Pallet Freight Policy below.
Shipping Carrier
Orders are sent Australia wide through our select delivery partners:
- Allied Express
- Couriers Please
- Australia Post
- Aramex
- Border Express
We select the carrier based on the speed of delivery to your address. Shipping to Post Boxes is possible for very small items with Australia Post.
Most orders ship as parcel freight however larger orders may require Pallet Freight shipping and will be delivered on a pallet to your address. For full details see our Pallet Freight Policy below.
Split Delivery Of Orders
Orders that ship as parcel freight and contain multiples parcels are dispatched from our warehouse together and will usually be delivered together at the same time. However, due to the different sizes of parcels that can make up an order and how they are sorted, it can happen that your order is processed in more than one delivery. Any split deliveries usually occur with a few days of the first delivery and this is most commonly the desktop.
Pre-Order Shipping
Orders that contain PRE-ORDER items will be placed on hold until all products are in stock and ready to ship together. This ensures your order arrives complete in a single delivery.
If you'd prefer to receive the in-stock items sooner, we’re happy to arrange a split shipment upon request. Please note that an additional shipping fee may apply for this service.
Estimated shipping times listed on our website refer to when your entire order has been dispatched. Pre-order release dates are provided by the manufacturer and may be subject to change. While we don’t have control over these timelines, we’ll always keep you informed and update you if there are any changes to availability.
If you choose to wait for a complete delivery, your order will be shipped in full as soon as the pre-order item becomes available.
Pallet Freight Policy
Larger orders often ship more safely with pallet freight shipping where your order is packed carefully on a pallet and shipped with specific pallet freight providers. In some instances, this may require extra pallet freight charges. Where this is the case one of our team members will contact you via email to explain the process and any extra charges that may be required so you choose if you wish to ship this as parcel freight or pallet freight.
Where you choose pallet freight this may add an extra day processing time to your order. The pallet freight carrier will call prior to delivery to schedule in a delivery window to your address. Unless arranged prior to delivery the disposal of the pallet(s) is the customer's responsibility.
Freight Protection
We strive to ensure that your delivery arrives safely to you, but we understand that sometimes accidents happen outside of our control.
We offer a Freight Protection policy that provides a priority replacement of your product if it arrives damaged. You will be able to add this option to your order in checkout.
What does Freight Protection offer?
- Priority Customer Service – as soon as you contact our team to submit your Freight Protection claim, you will be placed into a priority queue to ensure your claim is processed as quickly as possible.
- Advanced Shipping – to minimise downtime without your product, once we have assessed your claim we will ship a replacement to you before we have received the damaged goods back.
Making a Freight Protection Claim
- To assess your claim, you will be required to provide photo and/or video evidence of the damaged product. All Freight Protections claims must be made within 3 business days of receiving your product.
- Freight Protection does not apply to damaged packaging and only applies to the product itself.
Shipping Policy Notes:
*The above delivery time frames are estimates from our shipping providers only. Delivery times start from the date of dispatch from our warehouse, not the date orders are submitted and refer to business days not calendar days.
*We make every attempt to ensure all deliveries arrive within the estimated time frames. Although we hope it never happens, delivery delays can occur from time to time that are out of our control. If your order is more than 3 business days late based on the above time frames please contact us and provide your name, order number and date of order.
*We cannot deliver all items to PO Boxes and Parcel Lockers, only small accessories.
Shipping FAQs
Can I track the progress of my order?
Once your order has been dispatched from our warehouse you will receive an email with your tracking information and an SMS if you have provided a mobile number. This tracking information will update as soon as your parcel receives the initial scans by our couriers and then you can track your parcels progress online!
Will you deliver to my apartment or office?
While we can deliver to your home and/or work address, we cannot guarantee that our delivery partners will carry the items up any stairs or enter any elevators or drop the items inside your home. Our drivers are happy to deliver the items to the ground floor or your front door.
Do you ship to PO boxes
We are only able to ship Monitor Arms and Small Accessories to PO Boxes. The larger shipping size of desks, chairs and larger accessories means that we can only ship these to residential or commercial addresses.
Can I provide specific delivery instructions?
We are unable to accommodate custom delivery requests, such as calling in advance or on arrival, scheduling specific delivery dates and times, or leaving the package in a specific location. Such requests can only be accommodated if a customer organises freight collection and services themselves.
What happens if my product is damaged in transit?
All products leave our warehouse well packaged, in perfect condition and this is how they should arrive to you! We hope it doesn’t happen but in the unlikely event that an item gets damaged in transit or part of a delivery is missing please notify us via the Contact page or email help@desky.com.au directly within 2 business days of receiving your order.
Please provide your order details and a clear photo or video of the relevant damage so we can organise a replacement part or product as quickly as possible and lodge a claim with the shipping carrier.
I have not received my order, it appears to be late?
We understand that delays are frustrating, so thank you for your patience! Please check the tracking information you have been sent for your delivery in case there is a tracking update or notification of an attempted delivery, issue with the delivery address or the parcel has been taken to a parcel collection point.
If your order is more than 3 business days late based on our delivery estimates please contact us and provide your name, order number and date of order and we will contact the freight carrier directly.
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